Travel eSIM
Need help with your eSIM?
We are here every day. The fastest way to reach us is WhatsApp.
+34 952 527 145, available 24/7
Have your order email, the ICCID (the long number we sent with the QR) and your phone model ready. A screenshot of the SIM or network screen often solves things in one reply.
For install steps, see the install guide. For pack sizes, see How much data do I need?.
Frequently asked questions
When does my data start?
When the allowance starts is confirmed at purchase. Installing the profile is not the same as using it. Contact us on WhatsApp before you rely on a start time.
Does the unused pack expire if I never connect?
Details confirmed at purchase. If you have not installed or connected yet and need to cancel, message us on WhatsApp and we will look at your order.
Can I keep my home number?
Yes. Use the travel eSIM for data, and keep your home SIM or eSIM for calls and SMS. Turn data roaming off on the home line so your home operator does not charge you.
Which networks does it use in Spain?
That is confirmed at purchase. Contact us on WhatsApp. We do not publish network names or speeds on this page.
Is it full speed? Is there a fair-use cap?
We do not quote a speed or a fair-use cap. There is no unlimited plan. When the data is used, you can top up.
Can I use Personal Hotspot or tethering?
Details confirmed at purchase. Contact us on WhatsApp.
What is the APN?
Most phones set this automatically. If you have signal but no data, message us on WhatsApp rather than guessing an APN.
Can I top up?
Yes, on the same eSIM. You do not need a new QR or a new install.
Can I use it if I live in Spain year-round?
This is a travel / roaming product. Permanent roaming may not be suitable for residents. If you live here, message us before you buy and we will be honest about the fit.
Do you sell unlimited?
No. Our largest Spain pack is 50 GB / 30 days.
Troubleshooting
- Confirm the travel eSIM is turned on and set as the line for mobile data.
- Turn data roaming on for that eSIM only.
- Turn Airplane mode on for 10 seconds, then off. If that fails, restart the phone.
- If it still will not attach, message us on WhatsApp. We do not publish a network list.
- Confirm the phone is unlocked and shows an EID (dial *#06#, or look in Settings).
- Do not delete the eSIM to try again. Message us first. Whether it can be reinstalled from the same QR is confirmed at purchase.
If it still fails, WhatsApp is the fastest path.
What to send us
Copy and paste this list into WhatsApp, and fill in what you can:
- Order email or order number
- ICCID (the long number with the QR)
- Phone make and model, and iOS or Android version if you know it
- Where you are (for example, Málaga Airport, Nerja, your town)
- What you see: no signal, signal but no data, install error, or something else
- A screenshot of the SIM / mobile-data screen, and of any error
- Whether the eSIM is installed, and whether it has connected at least once
Same number, 24/7.
Refunds
Details confirmed at purchase. Contact us on WhatsApp and we will look at your order.